Shipping Policy

Shipping Policy

At SneakExpress, we’re committed to getting your wellness products to you quickly and safely. Below you’ll find all the details regarding our shipping process.

Order Processing

• Orders are processed within 1 to 2 business days (Monday to Friday, excluding holidays).
• You will receive an email confirmation with tracking details once your order has shipped.

Shipping Times

We offer standard domestic shipping across France and select international destinations.
• France & EU countries: 2–5 business days
• International: 7–15 business days (varies by location)

Please note that delivery times may be affected by customs clearance, public holidays, or carrier delays.

Shipping Rates

Shipping fees are calculated at checkout based on your location and the weight of your order.
Free shipping is available on qualifying orders as advertised on our website.

Tracking Your Order

Once your order ships, you’ll receive a tracking link via email. You can follow your delivery status at any time using the provided carrier link.

Delivery Issues

If your order hasn’t arrived within the expected timeframe:
• Check your tracking number
• Contact your local post office or delivery carrier
• Reach out to us at support@sneakexpress.com if the issue persists

We are not responsible for delays caused by incorrect shipping information or issues beyond our control (weather, customs, etc.).

Wrong Address Disclaimer

Please ensure your shipping address is correct before placing your order. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

Lost or Damaged Packages

In the rare case your package is lost or arrives damaged, contact us immediately at support@sneakexpress.com. We’ll do our best to resolve the issue.

Contact Us

For any shipping-related questions, feel free to contact us:
📧 Email: support@sneakexpress.com
🌐 Website: www.sneakexpress.com